Question 1

Where are you located?

Accepted Answer

Our home base is in sunny Newbury Park, California! And since we're on wheels, we're able to travel locally to come to you!

Question 2

Can I host a private party with you?

Accepted Answer

Yes, that's our cup of tea! Click here to learn more about our booking options!

Question 3

What if I want the experience, but don't live locally?

Accepted Answer

Don't worry, we've got you! Click here to learn about our virtual hat bar experience!

Question 4

What is your pricing?

Accepted Answer

We think it's important to work with every budget to ensure everyone can make their dream hat. We offer different packages for parties and a Build Your Own Hat price structure for individual appointments. Contact us here and we'll reach out to chat pricing details!

Question 5

How do I care for my hat?

Accepted Answer

If you take great care of your hat, it will be a special treasure for years to come! Keep that investment sparkling, babe!

Here are some tips on how to care for your hat:

To keep dust from piling up on your hat, use a soft brush (you can grab our custom hat brush here!) and gently brush counter-clockwise starting at the left side of the hat.
Hang your hat on a wall instead of laying it flat on the brim. Check out our macrame hat hanger here!
If your hat has a curled brim, store it upside down on its crown (on a clean surface of course) or use a hat box to avoid damaging the brim. 
Try to avoid getting your hat wet, but if it happens, shake off the excess water immediately. Then allow the hat to dry naturally by hanging or setting on a clean, flat surface.
To spot clean your light-colored hat, use a little baby talc or corn starch. Do not use a liquid cleaner. It's always best to start with a small section to ensure it won't damage the hat further.

Question 6

What is your return policy?

Accepted Answer

Due to the custom nature of our designs, we do not currently offer returns or exchanges.
 
However, we always want to make it right because our customers are what makes our world go round! So if you're not happy with your purchase, please reach out! 
 
Email: hello@thesaltedolive.com or use our "contact us" form.

FAQ

Frequently asked questions